PILOT SPIN
Pilot Zone => Pilot Zone => Topic started by: EppyGA - White Christian Domestic Terrorist on August 10, 2021, 10:25:40 AM
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An Amazon adventure. Back in June I ordered a Z-Wave three way switch. It was ordered because it did not need a special switch on the other end. The witch was delivered and I took it out of the box and went through the installation process. Got it installed and followed the instructions and could not get it added to my Z-Wave network. The switch did not seem to operate as the instructions detailed. I noticed the front of the switch did not look like the picture in the instructions. I contacted Eva Logik and we began a long email conversation. Eva Logik asked me to take a photo of the back of the switch for the model number. I've been bus and only yesterday did I take off the face plate and pull the switch out of the box so I could see the back and take a picture. What I discovered was the actual switch I installed that cam packaged in the Eva Logik box was a GE branded Jasco WiFi switch model MTS5407. I was able to get an install guide, download GE's app and add the switch, link the app skill in Alexa and can now control the switch.
I can only surmise that someone ordered the GE switch and could not get it to work, bought the Eva Logik switch and put the GE switch in the Eva Logik box and did a return.
I called Amazon this morning. I do not want to remove and return the switch. I was asked if I wanted some compensation and I said yes. I was offered $5 on my account. I explained all I had been through to get to this point. Placed on hold and then was offered $10, that was the last offer. Said I would accept it and then go tell everyone on social media, the phone went dead.
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Amazon used to be really good. I guess now that they’re a monopoly they don’t need to be any more.